Town Web Site Survey Results Summary
Overview (February 2010)
To provide the Town a measure of the effectiveness of the Town web site, the Economic Development Committee member Doug Smith created and posted on the internet a public survey of the Portsmouth Town Website in late February, 2010. The survey was developed by PEDC to solicit citizen input regarding the current Town Website, with a view towards redesigning the website and making it more user-friendly. During the 4 months the survey was active, 158 responses were registered. This memo summarizes the results of that survey and provides recommendations to the Town Council.
Summary of the key responses.
- Website Use: 40% use the website more than once a month, 50% less than that.
- Website utility: 75% indicated that the information they were looking for was either very difficult to find or not found at all.
- Access from Mobile devices: 59% indicated that they would probably not use a mobile device to access the site.
- Importance of website to the Town: 84% indicated that a modern, easy to use website was important for the Town.
- Meeting the needs of citizens: 70% rated the website 5 or less on a scale of 10 in meeting their needs.
- Desired Website information:
- Future meeting information (62%)
- Contact information for Town officials (56%)
- Ability to contact Town officials from the website (53%)
- Breaking news and information (45%)
- Meeting minutes (42%)
- Official documents (41%)
- Online payments of taxes and fees (39%) - Need for visits to Town Hall: 60% indicated that a full-featured website would reduce their need to visit the Town Hall.
Download a complete summary of the data generated by this survey(PDF Document)